According to a press release, members “consistently rated the potentially lengthy wait times at exit” as a “primary pain point in their shopping experience.”
With the AI-powered technology, a customer is able to pay at the register or via Sam’s Club Scan & Go app and a combination of cameras and scanners located at the exit verifies all items in the customer’s cart have been purchased.
“When we combine this technology with our Scan & Go shopping experience, it provides a near friction-free shopping experience,” Todd Garner, chief product officer, said. “The member can simply walk out, and that’s a big differentiated experience from what we had historically.”
